ScaleSuite Terms of Use

1. Definitions

“ScaleSuite”:

the operator of the platform and services.

“Client”:

the person or entity that subscribes to ScaleSuite (broker, agency, business).

“Services”:

the platform and its features, including automation, optimization, reporting, integrations and landing pages.

“Client Content”:

information, text, images, logos and settings provided by the Client.

“Visitor”:

a person who visits the Client’s landing page.

2. Eligibility and authority

You represent that you:

• Are of legal age and have the capacity to enter into a contract.
• Have authority to bind your organization if you are acting on behalf of an entity.
• Will use the Services only for professional and lawful purposes.

3. Description of the Services

ScaleSuite provides, among other things:

• Tools to automate and optimize Google Ads campaigns.
• Connection to Google Ads via OAuth and use of the Google Ads API according to the permissions granted.
• Reports, alerts and notifications.
• Custom landing pages that may include forms.

Some components rely on third-party services and integrations (Google, hosting, SMTP email, automation, AI tools).

4. Account, security and access

You are responsible for:

• Keeping your credentials confidential.
• Activities carried out through your account.
• Promptly notifying us if you suspect unauthorized access.

A suspension may occur if fraudulent activity, a security risk or a violation of the Terms is detected.

5. Google Ads connection, permissions and revocation

When you connect a Google Ads account:

• You authorize ScaleSuite to access data necessary to provide the Services.
• You may revoke access via your Google account or by contacting us.
• You understand that revocation may limit or prevent certain features.

You remain responsible for ensuring that the access granted complies with your obligations and those of your organization.

6. Custom landing pages and visitor leads

7. Client Content, rights and licenses

You retain your rights to your Client Content.

You grant ScaleSuite a limited, non-exclusive, worldwide license to host, reproduce, display and use your Client Content solely to provide the Services. Formatting changes may be made to make the Content compatible with technical constraints.

You warrant that you have the necessary rights and that the Client Content does not infringe third-party rights.

8. Acceptable use and prohibited activities

Illegal, misleading or fraudulent use is prohibited, including in particular:

• Attempts to bypass security or gain unauthorized access.
• Introducing malicious code.
• Mass data extraction or unauthorized scraping.
• Sending spam or non-compliant communications.
• Violating Google Ads policies or third-party platform terms.

A suspension or termination may result from a violation.

9. Free trial, plans, billing and cancellation

ScaleSuite may offer a free trial and monthly plans. Applicable details are those displayed at the time of sign-up or purchase.

Google Ads advertising budgets are separate and paid to Google.

10. Advertising results and no guarantee

Performance depends on external factors (market, competition, budget, offer, seasonality, tracking, response time, asset quality). No guarantee is provided regarding number of leads, cost per lead or specific ROI.

11. Third-party services and dependencies

The Services may depend on third-party platforms. ScaleSuite is not responsible for interruptions, changes, suspensions or errors caused by those third parties.

12. Privacy and data protection

The Privacy Policy forms an integral part of these Terms.

The Client remains responsible for its obligations toward visitors, including use of received leads, retention, security and communications.

13. Suspension and termination

A suspension or termination may occur in the event of a violation of the Terms, a security risk or a legal requirement.

Certain obligations survive termination, including limitation of liability, indemnification and intellectual property clauses.

14. Disclaimer of warranties

The Services are provided “as is” and as available. Error-free operation and continuous availability are not guaranteed.

15. Limitation of liability

To the extent permitted by law:

• ScaleSuite is not liable for indirect damages (loss of profits, loss of revenue, business interruption).
• ScaleSuite’s total liability is limited to the amount paid by the Client to ScaleSuite for the Services in the three months preceding the event giving rise to the claim, except in cases of gross fault or where otherwise required by law.

16. Indemnification

The Client agrees to indemnify ScaleSuite against any third-party claim arising from:

• The Client Content.
• Use of the Services in violation of the Terms.
• The Client’s failure to comply with its obligations toward visitors.

17. Notices and notifications (aligned with Option A)

Any notification, request, question or formal notice intended for ScaleSuite must be sent by email to info@scalesuiteqc.ca.

ScaleSuite may communicate with the Client by email to the address associated with the account, by notice within the platform or by any other reasonable service-related means. The Client remains responsible for keeping its contact details up to date.

An email notification is deemed received when it is sent, subject to obvious delivery errors or non-delivery notices.

18. Changes to the Services and the Terms

We may modify the Services and the Terms to reflect product evolution, security requirements or legal obligations. The updated version will be published. Reasonable notice may be provided in the event of a material change.

19. Governing law

Unless mandatory rules provide otherwise, these Terms are governed by the applicable laws in the Province of Quebec and the applicable federal laws of Canada.

20. Contact us